Shipping policy


Last Updated: September 26, 2025

At Missora, we aim to deliver your order quickly, securely, and smoothly. Please review the details of our shipping and delivery process below.

Order Processing Time

All orders are processed within 1–7 business days after payment confirmation.

During high-demand periods such as sales, promotions, or holiday seasons, processing time may extend up to 7 business days.

Please note that weekends and public holidays are not considered business days.

Shipping Origin

Missora operates globally, and orders are dispatched from our international fulfillment center in Hong Kong.

Each item undergoes quality control and careful packaging before shipment.

Estimated Delivery Times

Shipping times vary depending on your location and the shipping method selected at checkout. The estimated delivery times below do not include processing time.

United States

  • Economy Shipping: 6–16 business days

  • Standard Shipping: 4–14 business days

United Kingdom

  • Economy: 7–15 business days

  • Standard: 5–13 business days

Canada

  • Economy: 6–15 business days

  • Standard: 4–12 business days

Australia & New Zealand

  • Economy: 6–16 business days

  • Standard: 5–12 business days

Europe (Germany, France, Netherlands, Italy, Spain, Sweden, etc.)

  • Economy: 7–17 business days

  • Standard: 5–14 business days

Asia (Japan, South Korea, Singapore, Hong Kong, UAE, Saudi Arabia, etc.)

  • Economy: 7–18 business days

  • Standard: 4–14 business days

Rest of World

  • Economy: 4–18 business days

  • Standard: 7–14 business days

Delivery times are estimates and may vary due to customs clearance, local carrier operations, weather conditions, holidays, or peak seasons. We do not guarantee exact delivery dates.

Shipping Carriers

We ship worldwide using trusted carriers such as USPS, UPS, DHL, and local postal partners depending on the destination country.

Shipping costs and available methods are calculated at checkout based on your delivery address.

From time to time, we may offer free shipping promotions. Any such offers will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

You can track your shipment through the carrier’s website or via the “Order Tracking” page on our website.

Customs, Duties, and Taxes

For most destinations, customers will not be charged additional customs duties or import taxes upon delivery. However, customs policies vary by country, and Missora is not responsible for delays or additional charges imposed by customs authorities.

Any customs inspections or procedures are beyond our control and may affect delivery times.

Delivery Delays

We are not responsible for shipping delays caused by:

  • Customs clearance processes

  • Natural disasters or severe weather

  • Public holidays or peak seasons

  • Carrier operational issues or strikes

  • Transfers between international and local carriers

All delivery times provided are estimates only.

Delivered but Not Received

If your tracking status shows “Delivered” but you have not received your package, please:

  1. Check around your delivery location (mailbox, reception, neighbors, etc.)

  2. Confirm with household members or building management

  3. Contact the shipping carrier to open an investigation

Once a package is marked as delivered by the carrier, it is considered successfully delivered. Missora is not responsible for lost or stolen packages after delivery confirmation.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an address error, please contact us immediately with your order number and correct address. Once a tracking number has been generated, address changes may no longer be possible.

Orders returned due to incorrect or incomplete addresses may be subject to additional reshipping fees.

Undeliverable or Refused Packages

If a package is returned to us due to:

  • Incorrect address

  • Failure to receive the package

  • Refusal of delivery

  • Failure to complete customs procedures (if applicable)

We may issue a refund after deducting the original shipping fee, return shipping costs, and a restocking fee, once the item is received and inspected at our fulfillment center.

Damaged Items

If your order arrives damaged, please contact us at hi@missora.co within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the damaged item and packaging

After verification, we will arrange a replacement at no additional cost.

High-Risk Orders

For security purposes, some orders may be flagged as high-risk by our system. In such cases:

  • Additional verification may be requested

  • Shipment may be delayed until verification is completed

  • Orders that cannot be verified may be canceled

Order Cancellation

Orders are processed quickly and cannot be canceled once placed. If you wish to return an item after delivery, please refer to our Return & Refund Policy.

Contact

For any shipping-related questions, please contact our support team:

Hollyday Fashion LLC
Email: hi@missora.co
Address: 530B Harkle Rd, Ste N, Albuquerque, NM 87505, United States